BACUP – a consultancy dedicated to supporting both Employers and Employees throughout Employment Relations situations. I provide comprehensive HR consulting and advocacy services to help businesses, schools, and organisations create fair, compliant, and inclusive environments. From workplace conflict resolution, employee grievance management, and termination support to bullying prevention, diversity advocacy, and restorative justice programs, I offer tailored solutions that protect both employees and employers. My expertise includes policy development, staff training, HR compliance audits, mediation services, and leadership coaching to ensure organizations are equipped to handle complex HR challenges professionally and legally.
Whether you're dealing with disciplinary issues, workplace disputes, diversity initiatives, or complaints, I work to create strategic, ethical, and legally sound solutions that foster a positive and productive organisational culture.
If you’re not sure where to start, you don’t have to figure it out alone. I’m here to help.
Carlene Windley
Founder – BACUP
(B.A.C.-ing-you-U.P, when it matters most).
Supporting Workplaces
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Disciplinary and Termination processes from start to finish ensuring compliance and avoiding risk of grievance
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Representation and legal advice, and organisation support through mediation processes,
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Policy Compliance & Review
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Workplace Investigations and responding to complaints
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Performance Management and Attendance Issues
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Assisting organisations maintain HR policies that foster a healthy work culture
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Assessment of workplace culture and recommend corrective actions
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Strategic Crisis Intervention & Response
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Rapid response strategies to address and resolve conflicts, handling and responding to staff bullying complaints, toxic work environments, and crisis management
Employees
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Advice or representation for Employees facing Disciplinary Action
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Negotiation of exit packages for unhappy employees
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Raising workplace complaints
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Raising Personal Grievances in cases of unjustified termination or constructive dismissal
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Making applications for mediation
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Attendance at mediation
Supporting Students & their Families
Navigating School Complaints Process
Navigating the school complaint process can be overwhelming, especially when you feel like your concerns aren’t being taken seriously. At B.A.C.U.P, I provide expert guidance, advocacy, and support to help students and families ensure their voices are heard and their rights are upheld. Whether your child is facing bullying, unfair treatment, or a failure in school duty of care, I assist in filing formal complaints, understanding school policies, and escalating matters when necessary. I work with you to gather evidence, draft complaint letters, and communicate effectively with school administrators, Boards of Trustees, and education authorities to seek a fair resolution. With my support, you can navigate the process confidently and effectively, ensuring your child’s education and well-being remain a priority.
EXCLUSIVE SERVICES FOR TEENS
Helping Teens Heal & Thrive After Bullying
Bullying can leave deep emotional scars—especially during the teenage years. Many young people walk away from these experiences feeling excluded, isolated, and stripped of their self-worth. Returning to the very environment where they felt unsafe can trigger intense fear and anxiety.
That’s where I come in. I offer a compassionate, personalized support service designed to meet your child's unique emotional and mental needs. My goal is to help reignite that bright, confident spark within them—because it’s still there, just waiting to shine again.
Through a tailored assessment, I work closely with your teen to understand their individual challenges and fears. Together, we begin the journey of rebuilding their confidence, sense of security, and ability to focus fully on their education and personal growth.
I’ve successfully supported many students facing similar struggles—helping them grow stronger, no matter how long it takes. With the right guidance and encouragement, they can return to school not only feeling safe, but empowered.
No child should ever feel like they have to navigate this kind of pain alone. It’s a privilege to walk alongside them as they move beyond fear and rediscover their strength. Addressing these challenges early on not only promotes healing—it helps build lifelong skills in resilience, self-worth, and emotional awareness.
I understand and connect with children from all walks of life, helping them uncover what they need to truly flourish—and to become the best version of themselves.
Diversity & LGBTQ+ Support Services and Advocacy
At B.A.C.U.P, I am committed to fostering inclusive, safe, and supportive environments for LGBTQ+ students, employees, and families. Our diversity and LGBTQ+ advocacy services provide expert guidance to ensure equal rights, protection against discrimination, and a culture of respect in schools, workplaces, and communities. We assist with policy development, anti-discrimination training, complaint resolution, and legal advocacy, ensuring that institutions uphold their responsibilities in creating a truly inclusive space. Whether you need support in addressing discrimination, improving diversity policies, or advocating for LGBTQ+ rights, we are here to empower, educate, and take action to create a more equitable world.
Diversity and LGBTQ
Success Stories
“B.A.C.U.P has been a lifeline for me and my family. Their unwavering support and guidance have helped us navigate through the toughest times. I cannot thank them enough for being there when we needed it the most.”
Anonymous Parent
GET IN TOUCH
Let’s Connect
If you need expert guidance, advocacy, or support, I’m here to help. Whether you’re a student, parent, educator, or employer, navigating challenges like bullying, workplace disputes, school complaints, or diversity advocacy, I provide professional, confidential, and results-driven solutions tailored to your needs. Don’t face these challenges alone—reach out today for a consultation and let’s work toward a fair and effective resolution together
