For Students and Families
School Bullying Complaints Process for Students & Families
My Student Bullying Complaint Support Service guides young people and their family through the entire complaints process—from identifying bullying behaviour's to formally reporting incidents within their school. We offer one-on-one advocacy, help with writing and submitting complaint letters, and liaise with school staff to ensure every student’s voice is heard and taken seriously. Whether you're facing peer bullying, social exclusion, or harassment, I am here to empower you with knowledge, support, and confidence every step of the way.
Escalating Complaints for Unsatisfactory Outcomes
If you've followed your school's bullying complaint process and received an outcome that fails to provide a safe and supportive learning environment for your child—don’t give up. At B.A.C.U.P, I offer specialist support to review your case, assess how the complaint was handled, and guide you through the escalation process. Whether the next step involves the Board of Trustees, Ministry of Education, Human Rights Commission, or the Ombudsman, I help ensure your concerns are addressed at the highest level. We understand the emotional toll this takes on families—the frustration, the fatigue, the sense of injustice. That’s why I'm here to advocate for your child’s right to a safe education, hold systems accountable, and help you take action with confidence.
For Schools
Proactive Bullying Prevention & Resolution Services for Schools and Board of Trustees
B.A.C.U.P helps schools and Boards of Trustees create safe, supportive and legally compliant learning enviroments by providing expert bullying prevention, complaint resolution and policy development services based off the New Zealand Framework by working closely with educational institutions to develop and implement effective anti-bullying policies, provide training in conflict resolution, and ensure compliance with legal and ethical responsibilities. B.A.C.U.P also assists in handling complex bullying complaints, conducting independent investigations, and guiding schools through fair and transparent grievance procedures to protect students while minimising institutional risk. By prioritising student well-being and proactive intervention, B.A.C.U.P helps schools foster a culture of respect, safety and accountability.
Conflict Resolution & Restorative Justice Service for Schools
Through B.A.C.U.P, I help schools implement effective, legally compliant, and proactive bullying prevention measures while ensuring that student complaints are taken seriously and handled appropriately. My service includes policy development, staff training, independent investigations, and complaint resolution to support schools in maintaining a safe and inclusive learning environment. I assist in reviewing and strengthening existing anti-bullying policies, ensuring compliance with educational regulations, and providing expert guidance on handling bullying complaints fairly and transparently. I also works with school leadership and Boards of Trustees to establish clear reporting procedures, mediation services, and intervention strategies that prioritize student well-being while protecting the school from potential legal risks.